CaviarSmoke FAQ

How Long Will My Order Take to Arrive?

Orders placed Monday – Thursday before 12pm EST will be shipped on the same day. Orders placed after 12pm EST will be shipped the next day.

Orders placed after Thursday 12pm – Sunday will be shipped on Monday.

You will receive tracking once your order has been shipped, and you should receive your order between 1-3 days, but this depends entirely on the courier.

My Tracking Number Does Not Work

If you experience trouble with your delivery of any kind, please contact our customer service team directly at [email protected] and they will be more than happy to assist you.

My Package Is Going to the Wrong Destination

If you accidentally entered the wrong shipping address for your order and need it to be changed, please contact us ASAP at [email protected] and let us know. Please provide details, order # along with your name and address.

Am I Allowed to Pick up My Order?

Unfortunately we are mail order only.

Who Is Eligible to Purchase on Your Site?

To make a purchase on our site, you must be in compliance with Canadian law. This means you cannot purchase products online from us if you are under 19 years of age or legal age in your province.

How Can I Order?

Ordering is easy, find the product you wish to purchase (if you don’t know what you are looking for, or need suggestions, feel free to reach out) and add them to your cart. Once you are done adding everything to your cart, go through the check out process. Make sure you subscribe to our newsletter for coupon codes.

How Do I Pay?

You can pay by either EMT (email money transfer) or credit card.

How Do I Create an Account?

You can create an account upon checkout. Simply Click the “Create an account?” option that resides underneath where you enter your email address/

How Do I Edit My Cart?

Click on the cart symbol with a corresponding dollar amount at the top right of your page (note this is not the same as the Checkout button). This will take you to your cart where you can adjust quantities or delete an item you no longer want.

Do You Have A Referral Program?

Yes we do! Refer a friend and you’ll each receive a $30 credit for your next order when they complete their first order of $50 or more!

Simply log in to your Caviar Smoke account, go to your dashboard, and share your referral link with friends and family!

Once they complete their first order over $50 (before shipping) using your link, you'll each receive a $30 discount code for your next order!

Click here for more detailed instructions:

I Don't Want Anyone To Know What I Am Ordering, Is Your Packaging Discreet?

All packages are vacuum sealed and sent in a plain white bubble mailer for ultimate discretion. No need to worry about those nosy neighbours!

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